Saying my is enough. Who has access to my mailbox? and what groups am I in? both work, and Avvi uses the account you signed in with.

Naming yourself works too and is slower. It also introduces the one risk this avoids, which is matching somebody else with a similar name.

Questions about your own account are answered straight away, because looking something up changes nothing.

Before you begin

Nothing to prepare. Asking about your own account needs no details from you.

Know what you want to know. Is anything forwarding my mail? is a better question than is my email set up correctly?

Ask Avvi

1. Open chat.
2. Ask about yourself using my or I. For example: who has access to my mailbox?
3. Read the answer.

Avvi answers from your own account without needing your email address.

Good to know

Useful things to ask about yourself: who can open your mailbox, whether anything is forwarding your mail, what rules are set on it, what groups you are in, and what devices are managed for you.

Asking to change something about your own account works the same way, and those requests are confirmed with you first.

Verify it worked

Read the answer against what you expected. Anything surprising is worth following up rather than dismissing.

If you asked for a change, check the reply reports it as done.

If something doesn’t look right

If Avvi answers about somebody else, say my rather than your name and ask again.

If you are told you do not have permission, ask Avvi to pass the request to your IT team.

If the answer looks out of date, some information reflects the last time a device or service checked in rather than this moment.

FAQ

Q: Do I need to give my email address?

A: No. Say my and Avvi uses your account.

Q: Can I ask about a colleague?

A: Only where your IT team has allowed it. Otherwise you will be told you cannot.

Q: Does asking change anything?

A: No. Questions change nothing, and changes are confirmed with you first.