Your clients get answers without opening a ticket
Avvi lets an MSP’s end users handle approved Microsoft 365 requests themselves, in Avvi’s chat, inside Microsoft Teams, or through the web portal. No ticket, no waiting, and every action stays inside MSP-controlled permissions assigned to that person and is recorded where your team can see it.
Approved requests, answered in seconds
An end user asks in their own words. Avvi only offers a change when that feature has been enabled by the MSP for the user’s group, the request is limited to the user’s own scope, and the user confirms it. Every completed change is recorded. Requests outside that boundary are refused, not performed.
The boundary never moves. The only thing that changes is that people stop waiting on a ticket for the small stuff.
Try it yourself. The sample shows an MSP-enabled self-service request, the required confirmation, and an access request Avvi refuses.
See it in a demo →
A named set of requests, not open access
Self service is a short list of everyday tasks you approve, not a way into Microsoft 365. The best candidates are common, low risk, and easy to tie to the person asking.
Safe because the guardrails do not move
The controls that make self service trustworthy are the same ones your technicians already work inside every day.
Only the tasks you approve
End users can trigger only the short list of actions you have opened up for self service. Anything else is off the table.
Only inside their own access
Every action runs inside that person’s own Microsoft 365 permissions, never a wider account. If they are not already cleared for something, Avvi will not do it for them.
Recorded for your team
Every self service action is written down the same way a technician’s change is, so your team can always see what happened, for whom, and when.
Better for your team and their people at the same time
For your technicians
Avvi takes the repetitive Tier 1 queue off their plate, so your team spends its hours on escalations, projects, and the work clients actually notice.
For your clients’ people
End users get common requests handled in seconds, in the tools they already use, without ever stepping outside what they are allowed to do.
Powered by the Avvi Platform
Client self service runs on the same engine your technicians use to run Microsoft 365 administration in chat. Same approval controls, the same limit to MSP-controlled permissions assigned to each person, and the same record of every change, across every client tenant.
Deflect the repetitive queue
Book a walkthrough and see how Avvi lets your clients’ people handle approved requests themselves, safely, with every action recorded. Approved MSPs can also apply to join the Design Partner Beta on real client tenants.