Does asking Avvi something count against my company's allowance?
Yes. Every message counts, whether it changed anything or not, and the allowance belongs to your company rather than to you.
Yes. Every message you send counts, whether it changed anything or not.
The allowance is not yours personally. There is no individual quota to run down, and nothing is deducted from you.
The allowance is not unlimited either, and it may be shared more widely than you would expect.
How it works
Every message is counted once as it arrives, before Avvi has worked out what you are asking for. A question and a change cost the same.
A second figure counts each exchange with the assistant rather than each message, so one question can move that one by more than one.
A daily limit also applies to how much Avvi is used. Your IT provider may share that across every company it looks after, and they can set a separate one for your company alone.
Good to know
One question can count more than once against the daily limit, because Avvi goes back and forth with the assistant while it works.
Asking before acting is still the right habit. A change made by mistake costs more to undo than a question costs to ask.
What to do next
Ask what you need to ask. If you are unsure whether something is a question or a change, Avvi tells you before it does anything.
If you are told a limit has been reached, tell your IT team rather than trying repeatedly.
If the size of the allowance matters to you, ask Avvi to pass the question to them. It depends on the plan your company is on.
FAQ
Q: Do questions cost anything?
A: Yes, and one question sometimes counts more than once, because Avvi goes back and forth with the assistant while it works.
Q: Is the allowance mine?
A: No. It belongs to your company, and part of it may be shared with your IT provider’s other customers.
Q: What counts as an action?
A: Every message, including questions that change nothing. A second figure counts each exchange with the assistant, which is why the two numbers move at different rates.
Q: Should I ask fewer questions?
A: Ask what you need. A change made by mistake costs more than a question.
Related pages
Why Avvi told me to contact my administrator covers what to do when you reach a limit your IT team sets.