Managing a client’s Teams needs three separate things, and having one or two of them is the usual reason it does not work.

The feature has to be switched on for that client. The client’s own administrator has to grant the Teams permissions, which happens in their Microsoft sign-in rather than in Avvi. And an administrative role for Teams has to be assigned in their tenant.

Avvi prompts for the consent step at the point you enable it, which is the easiest of the three to skip.

Before you begin

Know who administers the client’s Microsoft 365, because the consent step is theirs rather than yours.

Confirm your own access group allows Teams management. Without it, nothing works, including listing the client’s Teams.

Connect it

1. Open the client and enable the Teams feature.
2. When Avvi offers to generate the consent link, take it.
3. Send that link to the client’s administrator, or open it yourself if you can sign in to their tenant.
4. Check the role status shown for Teams on the client afterwards.

The client shows the Teams administrative role as assigned once everything is in place.

Good to know

Enabling the feature and granting consent are different steps and both are required. Enabling alone leaves every Teams request failing on permissions.

The role assignment is attempted for you and can fail quietly, which is why the status is worth checking rather than assuming.

Verify it worked

Ask Avvi to list the client’s Teams. A result means the permissions are in place.

Check that the Teams role shows as assigned on the client.

If something doesn’t look right

If listing Teams fails on permissions, the consent step was not completed or was completed by somebody without the authority to grant it.

If the role shows as not assigned, generate the consent link again and have it accepted, then re-check.

If listing works and changes fail, it is not your access group. The same permission covers both, so look at the client’s consent and the Teams administrative role instead.

To report a failure, open a support conversation from the Help drawer with the client and what the failing request returned.

FAQ

Q: Can I grant the consent myself?

A: Only if you can sign in to the client’s Microsoft 365 as an administrator.

Q: Why does listing work but adding fail?

A: Not because of your access group, which covers both. Check the consent and the role in the client’s tenant.

Q: Does this put Avvi inside Teams for their staff?

A: No. That is a separate setting.