Your plan sets how many client organisations you can add and how many AI requests you get. When either is not enough, the request goes to Avvi rather than to a setting you can change yourself.

Two controls on screen look like they do this, and only one opens a conversation somebody can reply to. Use Let us know.

Before you begin

Have the figures to hand. Ask Avvi, or read them on the Usage screen, so the request says what you have now rather than only what you want.

Knowing which of the two you need matters. More client organisations and more AI requests are separate limits with separate answers.

Send the request

1. Open Settings, then Usage.
2. Find the Need more tenants or actions? card.
3. Click Let us know. The Help panel opens.
4. Choose Start chat.
5. Say which limit you have reached, what you have now, and what you need.

The same card and button also appear on the Subscription screen, and either one works.

You can also reach the panel at any time from the Help tab on the right edge of the screen, halfway down. It is there on every page.

Verify it worked

A conversation opens with your message in it. That conversation is the request.

If no panel opened when you clicked, the request was not sent. Try the Help tab on the right edge instead.

If something doesn’t look right

If a control is greyed out, your account is not allowed to change it. The setting is not broken and nothing is missing from the page.

If a setting is absent rather than greyed, the feature is switched off for your whole organisation rather than for you.

If you used the Need more capacity? form on the Subscription screen and heard nothing back, send the request again through Let us know. That form does not open a conversation, so there is nothing for anybody to reply to.

If you are already at a limit and the work cannot wait, say so in the conversation. Nothing about the request lifts a limit on its own while it is being read.

FAQ

Q: The setting is greyed out and I cannot change it.

A: Your account is not allowed to change that setting. Ask an administrator with full access to change it for you, or to add your group to the permission.

Q: Who do I ask to get access?

A: Any administrator with full access in Avvi. Tell them which setting you were trying to reach and what you needed to change.

Q: How long does an answer take?

A: A person reads it and replies in the conversation. Avvi cannot tell you when.

Q: Can I raise a limit myself?

A: No. Both are set by your plan, and changing a plan is a conversation rather than a switch.

Q: Which figure do I quote?

A: The one you have reached, from the Usage screen. Quote the figure and the cap together.

Q: Is this the same as adding a client?

A: No. Adding a client is something you do yourself, until the plan’s limit stops you. This is how you raise that limit.

Related pages

See how much of a client’s allowance is used covers reading the three figures before you ask.