Where a client has local administrator passwords managed and backed up centrally, Avvi can retrieve the current one for a named machine.

Only devices set up that way have a password to return. A machine that was never configured for it has nothing stored, and no amount of asking changes that.

The password is never printed into the conversation. Avvi shows a reveal button, and clicking it once is what displays the password.

Every retrieval is recorded against your name and the device. Treat it as an action with a paper trail rather than a lookup.

Before you begin

Have the exact device name. Retrieval is per machine and a near-miss returns nothing.

Have a reason you would be comfortable seeing in a report, because the retrieval is recorded either way.

Confirm the client has this set up. Not every client does, and it is a prerequisite rather than something Avvi can enable.

Ask for the password

1. Open chat and check the client.
2. Ask for the local administrator password, naming the machine. For example: get the local admin password for SRV-FILE01.
3. Check the device name in what Avvi shows before going further.
4. Click the reveal button to display the password.

Avvi also gives you the local account name to sign in with, prefixed so it is used as a local account rather than a domain one.

Good to know

Asking which machines have a password available is a separate question and is a reasonable first step when you are unsure of a name.

If Avvi reports that a device has nothing stored and you believe it should, ask again and say so. It can re-check rather than trusting what it saw last.

Nothing asks you to confirm before a password is revealed. The record is the only control, so treat asking as the decision.

Verify it worked

Reveal the password and use it with the local account name Avvi gave you. A stored password that no longer works usually means it has rotated since it was stored.

If it fails, ask again rather than assuming the stored value is correct.

If something doesn’t look right

If nothing is returned for a device you expect, confirm the device name exactly and ask Avvi to re-check rather than relying on a cached answer.

If the client has never set this up, Avvi cannot produce a password. That is a change on their side.

If the password is rejected on the machine, it may have rotated. Retrieve it again.

If retrieval fails with a permissions error, the client’s consent may not cover it, and consent has its own page.

FAQ

Q: Does Avvi store these passwords?

A: They are stored centrally by the client’s own setup, and Avvi retrieves the current one.

Q: Why is the password behind a button?

A: So it is not sitting in the conversation. Reveal it when you are ready to use it.

Q: Is my retrieval logged?

A: Yes, with your name, the device and the time. The record is the control here, not a confirmation step.

Q: Can I get one for any machine?

A: Only machines the client has configured for it.