Avvi can buy licences for a client through your distributor integration rather than sending you elsewhere to do it.

The capability is switched off at two levels. Avvi turns it on for your organisation, and your master administrator turns it on for your access group. An administrator missing either does not see the option at all, which reads as the feature being absent.

A purchase is a real commercial commitment. It is confirmed like any other change, and it is also checked against spending limits before it goes through.

Before you begin

Confirm purchasing is enabled for you. Seeing no option is the symptom of not having it rather than of it not existing.

Know exactly what you are buying and how many. The confirmation names both and is the last check.

Have the client mapped to their record with your distributor, because that is how Avvi knows whose account to charge.

Make the purchase

1. Open chat and check the client.
2. Say what you want, and be specific about whether you are adding seats to something the client already has or buying something new. For example: add 5 seats to this client’s existing Business Premium subscription.
3. Read the confirmation, checking the product and the quantity, then confirm.

Avvi reports the order once it has gone through.

Good to know

Two limits apply to the order itself. Above the first, a warning appears and the order still goes through. Above the second, it is refused for everybody except a master administrator.

Two further limits apply to the client’s spending over the last thirty days, so a small order can be refused because earlier ones used the budget.

The monthly pair can be changed per access group. The two per-order limits cannot be changed from inside Avvi.

Avvi does not promise a price on the confirmation. If the cost matters, confirm it with your distributor before you agree.

Avvi does not promise a price on the confirmation. Where a cost is shown it is an estimate, and where none is shown the order still goes ahead.

Verify it worked

Ask Avvi what the client has available. The new seats usually appear within 30 to 90 seconds.

Assign one to somebody as the real test.

If something doesn’t look right

If the order is refused on a per-order limit, only a master administrator can place it. If it is refused on a monthly limit, that one can be raised for the access group.

If the seats do not appear after a couple of minutes, treat that as worth checking rather than ordering again.

If Avvi comes back with a link to your distributor’s portal rather than placing the order, the request was read as a generic seat purchase. Say explicitly whether you are adding seats to an existing subscription or buying a new one.

If you cannot find the product, its name with your distributor may differ from the Microsoft name you know it by.

If the client is not mapped to a distributor record, that has to be sorted before any purchase can be made for them.

To report a failure, open a support conversation from the Help drawer with the client, the product and the quantity.

FAQ

Q: Why do I not see the option?

A: Purchasing is off by default. Avvi enables it for your organisation, and your master administrator enables it for your access group.

Q: Can I undo a purchase?

A: No. A purchase is a commercial commitment, so read the product and the quantity carefully.

Q: Why was my order refused?

A: Either it exceeded the higher per-order limit, which only a master administrator can pass, or the client has already spent its monthly allowance.