Your conversations belong to your account. Nobody at your company opens them from a list and reads what you typed, and there is no shared view of everybody’s chats.

What is shared is different and worth understanding. Every change Avvi makes is recorded with your name, the change, and the time, and your IT team can see that record.

Avvi tells you so at the moment it happens rather than burying it.

How it works

Each conversation is tied to the account that started it, and requests for it are refused for anybody else.

The record of actions is separate from the conversation text. It says what was done and by whom, not what was said around it.

Lookups are recorded as well as changes. The difference is that a change also produces a notification, while a lookup only appears in the record.

Separately, Avvi’s own support staff can open a conversation when they are investigating a problem. That access is time-limited, tied to the named person who opened it, and recorded. It does not ask you first.

Your IT provider can also grant Avvi’s team temporary access to their portal, which is a different thing and is initiated by them. Browsing is read-only, but chat is deliberately not, so somebody with that grant can run actions the same way your IT team can.

Good to know

Naming a colleague in a request is fine and normal. The record shows the change to their account and who asked for it, which is the point of having one.

Nothing about your conversation is shared with another company.

What to do next

Ask freely about your own account and your own equipment. That is what it is for.

Avoid typing passwords or other secrets into chat. Avvi never needs one, and there are safer ways to share them.

If you want to know exactly what your organisation records, ask Avvi to pass the question to your IT team.

FAQ

Q: Can my manager read my chats?

A: Not by opening them. Conversations belong to the account that started them.

Q: Does my IT team see what I asked for?

A: They see a record of what you asked Avvi to do, including lookups, with your name and the time. Changes also send them a notification.

Q: Can Avvi’s own staff see them?

A: Yes, when investigating a problem. The access is time-limited, attributed to the person who opened it, and recorded, and it does not require your approval.

Q: Should I type a password into chat?

A: No. Avvi does not need one and never asks for one.

Related pages

Check what Avvi did after you asked covers reading your own record of what happened.