Resources for MSPs automating Microsoft 365 work
Guides, answers, and product walkthroughs for MSPs who want to take repetitive Tier 1 work off the queue. Everything here is written for owners and service teams running Microsoft 365 across many client tenants.
Start where it helps most
Jump straight to the part of Avvi you want to understand, from the day-to-day platform to how automation stays safe across every tenant.
Platform overview
See how technicians run Microsoft 365 administration in chat, with approval controls and audit trails built in.
Explore the platform →Complete feature list
Every capability Avvi ships, category by category — mailbox, identity, licensing, security, Intune, SharePoint, OneDrive, and on-premises Windows.
See all 263 capabilities →Client self-service
How an MSP’s end users resolve approved requests themselves, in Microsoft Teams or the Avvi web portal, with no ticket.
See self-service →Security and trust
Approval controls, least-privilege scoping, full audit logging, and per-tenant GDAP isolation across every client.
Review the posture →Blog and guides
How-to explainers on secure Microsoft 365 automation, multi-tenant management, and cutting repetitive ticket volume.
Read the blog →FAQ
Straight answers on multi-tenant management, beta access, whether Avvi replaces technicians, and how automation stays safe.
Read the FAQ →ROI estimator
Estimate the technician hours your service desk could hand to automation, from your own numbers.
Estimate your savings →Integrations
Where Avvi runs: its own chat, Microsoft Teams, and the web portal, over Microsoft 365 through GDAP.
See integrations →Glossary
Clear definitions for GDAP, multi-tenant, Tier 1, and the other terms that come up.
Open the glossary →Featured reads
Practical explainers for MSP owners and service teams weighing AI automation.
How to automate Microsoft 365 administration for MSP clients securely
What chat-based administration actually changes for a technician, and how approval controls, least-privilege scoping, and audit trails keep it MSP-safe.
Read the guide → GuideHow to secure multi-tenant Microsoft 365 management
Why managing many client tenants is different from managing one, and how GDAP, tenant isolation, and a permission hierarchy keep one login from crossing a boundary it should not.
Read the guide → GuideCut Tier 1 ticket volume with end-user self-service
How letting end users resolve approved requests themselves reduces the repetitive queue, without giving up permission boundaries or the audit trail.
Read the guide →See Avvi handle real Tier 1 work
Book a walkthrough and watch Avvi resolve common Microsoft 365 requests securely, with every action approved and logged.
Get help with Avvi
Avvi’s support chat runs on desktop only, so it cannot be reached from a phone. On mobile, email us or book a demo and a person will pick it up.
Email info@avvi.cloudInclude your MSP name and the client tenant. Book a demoA live walkthrough, scheduled in Microsoft Bookings. Browse the help centerStep-by-step guides and answers.